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Privacy policy

This website, https://www.edenvalecare.com  (the "Website"), is owned and operated by Edenvale Care Limited having its registered office at Office 59 London Road Enfield EN2 6DU

For the purposes of General Data Protection Legislation (as defined below) Edenvale Care Ltd is the data controller. References to "we", "us" or "our" are references to Edenvale Care Limited.

We have an allocated Data Protection Officer and you can contact them at our registered office at Office 59 London Road Enfield EN2 6DU or by phone 0208 8821286 or by email admin@edenvalecare.com

Edenvale Care is registered with the Information Commissioners Office as a Data Controller and our reference is Z2731982
We take the privacy of your information very seriously.
This privacy policy explains how we collect and use your personal information in connection with the provision of home care services including:

  • through your use of our Website (as defined below) and any application that we make available from time to time or by contacting us via any means including through our  Facebook, by email or phone;

  • by being a client or prospective client  of our care services including but not limited to: care at home, supported living, outreach support

  • by being a person(s) arranging the care for and on behalf of a prospective, or active client

  • by being next of kin; arranging the care for and on behalf of a prospective, or active client

  • by interacting with our content and/or services including by applying to be one of our carers or employees.

This policy also applies to information held about suppliers and possible future suppliers, contacts and all other people we hold information about.

This policy does not apply to our employees or carers.

References to "you" are references to any natural person excluding any of our employees’ data but including any clients, or prospective clients, any users' next of kin, any person accessing our Website.

Please read this privacy policy carefully.
Definitions and interpretation
1. In this privacy policy, the following definitions are used:

"General Data Protection Legislation"

the EU General Data Protection Regulation 2016/679; together with all other applicable legislation relating to privacy or data protection and including any statute or statutory provision which amends, extends, consolidates or replaces the same. The terms “personal data”, “data subject”, “controller", “processor” ,“process” (and its derivatives) and "special categories of personal data" shall have the meanings given to them in the General Data Protection Legislation;
a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
"UK and EU Cookie Law"
the Privacy and Electronic Communications (EC Directive) Regulation 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
What information we collect
From our Website users / people who contact us via the Website:
We may collect the following types of personal information (personal data) about you when you use the Website or when you correspond with us (for example, by email) for any reason:
For our clients and prospective clients:
We may collect the following types of personal information (personal data) about you, in order to provide you with our services:

  • (a) Personal details of person requiring care services: name, address and telephone number along with photo ID;

  • (b) A photograph of the person requiring care;

  • (c) Condition of a client’s  home;

  • (d) Religious and cultural beliefs;

  • (e) Next of kin, and their contact details;

  • (f) Completed Herbert Protocol form (for clients who have dementia);

  • (g) House entry instructions including: directions, access to a client’s  property and           key codes for the same;

  • (h) Personal medical information including past medical history, medication requirements, or whether the Client has capacity to make specific decisions;

  • (i) Current Care plans and protocols relating to safe provision of care;

  • (j) Care preferences, including whether carer's are permitted to where footwear in a client’s  home, details of pets, favourite activities, dietary requirements,

  • (k) Financial information such as benefit entitlements, information on how you will pay for your service,

  • (l) Continuous reviews.

The personal data we collect may also include so called ‘sensitive’ or ‘special categories’ of personal data, such as details about your health or ethnic origin. Where required to by General Data Protection Legislation, we will seek separate permission from you in writing to process these special categories of personal data.

From our clients or next of kin of our clients
We may collect the following types of personal information (personal data) about you, as our Client or if you are next of kin:

  • Personal details: name, address and telephone number along with photo ID;

  • Nature of your relationship with our client;

  • Financial information such as in cases where there is  Appointeeship for DWP, Power of Attorney and how the cost of the service will be met and by who;


From job applicants to Edenvale Care
We may collect the following types of personal information (personal data) about you in connection with applying to be an employee or carer with Edenvale:

  • (a) your name and date of birth;

  • (b) your home address and contact details (including your mobile telephone number and email address),

  • (c) your educational (including what training courses you have completed) and professional qualifications, your right to work, visa status, employment status; and

  • (d) your experience in providing care in a professional capacity;

  • (e) what training courses you have completed;

  • (f) the type of care you are interested in providing;

  • (g) any other information about you that you disclose to us during the application process including your CV; and

  • (h) details of how you heard about Edenvale.

Purposes of processing and use of your personal information
Any or all of the above types of personal data may be required by us from time to time in order to provide you with the best possible services and experience when using our Website or otherwise when providing our Services.
Generally, personal data may be used by us for the following reasons:

  • internal record keeping;

  • consider your application where you have applied for a position with us

  • improvement of our products/services;

  • data analytics;

  • carry out our obligations arising from any agreements entered into between you and us;

  • communicate with you;

  • administer the Website and for internal operations, including troubleshooting and data analysis;

In each case, in accordance with this privacy policy and General Data Protection Legislation.
Specifically, Client personal data may be used for the following reasons:

  • to contact the Client and attend their address to provide care;

  • to deliver quality care to the client;

  • to take payment and grant refunds;

  • to carry out data analytics including but not limited to predictive health analytics;

  • to assist care workers, partner agencies and the police if the client goes missing;

  • to allow our carers access to a client’s  property;

  • to liaise with those identified and designated to assist in care needs, or people who have power of attorney, to help with care delivery;

  • to conducts periodic reviews, phone calls, spot checks, management visits, medication supervisions, and satisfaction surveys to ensure ongoing quality care delivery.


Legal basis for processing
Our processing of your personal data is necessary: (i) for the performance of contracts to which you will be a party and in order to take steps at your request prior to you entering into those contracts; (ii) where required by a legal or regulatory obligation; and (iii) for the purposes of legitimate interests pursued by us.
We will only process special categories of personal information such as information about your health if such processing is necessary for the provision of health or social care or treatment or the management of health or social care systems and services or by obtaining specific consent from you at the time we collect it.
You will be required to complete a General Data Protection Consent Form to provide your consent in accordance with General Data Protection Legislation to the processing by Edenvale Care of your special categories of personal data.


Legitimate interests
Where our processing is based on the legitimate interest grounds described above, those legitimate interests are: (i) collecting personal information to provide you with a smooth and efficient customer experience; (ii) running our business; (iii) to provide the products and services you have requested; (iv) to prevent fraud; and (v) for our own marketing, research and service development.
Disclosure of your personal information
Except as expressly set out in this privacy policy we do not share, sell, or lease personal information about you to any third parties for their marketing use.
However, we share your information with the following categories of companies as an essential part of being able to provide our services to you, as set out in this privacy policy:

  • Professional service providers, such as our website host who help us run our webpage and designated and contracted IT service providers who help us run our client database and business functions;

  • Credit reference agencies, law enforcement and fraud prevention agencies, so that we can help tackle fraud and otherwise conduct the required background checks;

  • Companies approved by you, such as social media sites (if you choose to link your accounts to us);

  • Other business entities should we plan to merge with or be acquired by that business entity, or if we undergo a re-organisation with that entity.


Transferring data outside of the EEA
Your personal information may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") and may also be processed by staff operating outside the EEA who work for us, or for one of our service providers.
When we, or our permitted third parties, transfer your information outside the European Economic Area, we or they will impose contractual obligations on the recipients of that data to protect your information to the standard required in the European Economic Area. We or they may also require the recipient to subscribe to international frameworks intended to enable secure data sharing. In the case of transfers by us, we may also transfer your information where: (i) the transfer is to a country deemed by the European Commission to provide adequate protection of your information; or (ii) where you have consented to the transfer.

How long will we keep your information?
We will only keep the information we collect about you for as long as required for the purposes set out above or as required to comply with any legal obligations to which we are subject. This will involve us reviewing our files to check that information is accurate, up-to-date and still required.
Where we are permitted to send you direct marketing communications we may retain your contact information necessary for this purpose, (provided that you have consented to receiving them) for as long as you do not unsubscribe from receiving the same from us.

Liquidation or Dissolution
At Edenvale Care we are conscious that our primary aim is to deliver, to our Clients, outstanding, safe, effective, caring, responsive, well-led and person-centred care.
If for whatever reason Edenvale Care was no longer operational either by dissolution or in liquidation, personal data retained would be escrowed appropriately and ring-fenced to ensure its safe retention for the purpose of any administrative process.

Your rights
You have a number of rights concerning the way that we use your information. At any time, you have the right to:

  • be informed about the processing of your personal data (i.e. for what purposes, what types, to what recipients it is disclosed, storage periods, any third party sources from whom it was obtained, confirmation of whether we undertake automated decision-making, including profiling, and the logic, significance and envisaged consequences);

  • request access to or a copy of any personal data we hold about you;

  • request the rectification of your personal data, if you consider that it is inaccurate;

  • request the erasure of your personal data, if you consider that we do not have the right to hold it;

  • object to your personal data being processed for a particular purpose or to request that we stop using your information;

  • request not to be subject to a decision based on automated processing and to have safeguards put in place if you are being profiled based on your personal data;

  • ask us to transfer a copy of your personal data to you or to another service provider or third party where technically feasible; and

  • ask us to stop or start sending you marketing messages at any time by using the below contact details.

Requests to exercise these rights should be made in writing to admin@edenvalecare.com we will acknowledge your request and aim to respond within a reasonable period or, in accordance with any statutory time limits contained in General Data Protection Legislation.

You also have the option of "unsubscribing" from our mailing list for email news alerts and updates at any time, thereby disabling any further such email communication from being sent to you, you can use the contact us page on our website or send us an email at admin@edenvalecare.com using the word “remove”.
In addition, each electronic mailing we send you will contain details of how you can unsubscribe.

Automated processing
We do not carry out automated decision-making or profiling in relation to your personal information.

Third party websites and services
Edenvale Care may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services have access to certain personal data provided by Users of this Website.
Any personal data used by such parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited. Furthermore, any personal data that is processed by third parties will be processed within the terms of this privacy policy and in accordance with General Data Protection Legislation.

Links to other websites
This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Data security is of great importance to Edenvale Care and to protect your personal data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your personal data.
If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.
We endeavour to do our best to protect your personal data. However, transmission of information over the internet is not entirely secure and is done so at your own risk. We cannot therefore ensure the absolute security of your personal data transmitted via the Website.

This Website may place and access certain Cookies on your computer. We use Cookies to improve your experience of using the Website and to improve our range of services. Edenvale Care Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
Before the Website places Cookies on your computer, you will be presented with a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Edenvale Care to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
36. This Website may place the following Cookies:

Type of Cookie


Strictly necessary cookies

If in use, these are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies

If in use, they allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies

If in use, these are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies

These cookies record your visit to our Website, the pages you have visited, the search you may have typed, and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other right or remedy.
This privacy policy is governed by and interpreted according to English law. All disputes arising under this privacy policy are subject to the exclusive jurisdiction of the English courts.

Changes to this privacy policy
We may change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website.
You are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. If you do not accept the changes made to this privacy policy you should immediately stop using the Website.

Contacting us and complaints
If you have any queries, questions or concerns about this privacy policy you may contact our Data protection Officer by email at admin@edenvalecare.com

If you have any concerns about our use of your information, you also have the right to make a complaint to the Information Commissioner's Office, which regulates and supervises the use of personal data in the UK, via their helpline on 0303 123 1113.